Accessibility Statement

Altnoyland’s accessibility arrangements

Altnoyland makes every effort and invests considerable resources to give all of its customers an equal, respectful, accessible and professional service. In accordance with the Equal Rights for Persons with Disabilities Law, 5758-1998, and the regulations enacted under it, considerable effort and resources are invested in making the accessibility adjustments required so that a person with a disability can receive the services offered to all customers, independently and equally.

Altnoyland is committed to continuous improvement. If you have run into a difficulty or have a suggestion for improvement, we will be glad to hear from you: please get in touch.

Accessibility arrangements at the store / branch

These are the accessibility arrangements at the customer reception center at 96 Derech Ramatayim, Hod HaSharon, telephone 0737326699. There are disabled parking spaces in the car park.

• There is step-free access from the car park or the street, through the entrance and up to our offices (including elevators).
• Induction loop aids for people with hearing impairments are installed in the building lobby.
• There are accessible restrooms for people with disabilities.
• There is identification and wayfinding signage.

Accessible customer service

• A service animal assisting a person with a disability may enter the customer reception center.
• Guide dogs for the blind may enter.
• If needed, you may ask the service representatives at the counters for help filling in forms.
• You may ask the accessibility coordinator to make information available in a relevant accessible format.
• An accessible telephone center: the voice response system has been made accessible, so that information is given in clear language and without background music.
• Other ways to contact us: there are several other ways to get in touch:
  • Visits by prior appointment, Sunday to Thursday, 09:00–17:00
  • Telephone: 0737326699
  • Email: Office@altnoy.com
  • Through the contact form on this site
  • Fax: 09-8952525
  • By post: P.O. Box 1195

Website accessibility

An accessible website is one that allows people with disabilities and older people to browse with the same efficiency and enjoyment as every other user. There are about 1.6 million people with disabilities in Israel, about 751,000 of them of working age (20–64). The statistics show wide gaps between people with and without disabilities in every area of life.

Altnoyland believes in, and works toward, equal opportunity online for people with a wide range of disabilities and for people who use assistive technology to operate a computer.

About this site’s accessibility

• This site meets the requirements of the Equal Rights for Persons with Disabilities (Service Accessibility Adjustments) Regulations, 5773-2013.
• The accessibility adjustments were made according to the recommendations of the Israeli Standard (IS 5568) for the accessibility of web content at level AA and the international WCAG 2.0 document.
• The site was tested for the highest compatibility with the Chrome browser.
• The site provides a semantic structure for assistive technologies and supports the common pattern of keyboard use, with the arrow keys, Enter, and Esc to leave menus and windows.
• It is adapted for display in common browsers and for use on mobile phones.
• For the best browsing experience with a screen reader, we recommend the latest version of NVDA.
• Information in an accessible format: the company offers its customers the option of receiving information in accessible formats. This is free of charge and intended for people with disabilities. For enquiries and information about accessibility, contact the company’s accessibility coordinator, whose details appear below.
• The accessibility testing and consulting were carried out by A2Z Accessibility and Internet Marketing.

How to send accessibility requests and suggestions

We continue our efforts to improve the company’s accessibility as part of our commitment to giving the whole population, including people with disabilities, the most accessible service possible.

If you run into any accessibility problem or fault, we will be glad if you let us know, and we will make every effort to find a suitable solution for you and to deal with the fault as quickly as possible.

Altnoyland’s accessibility coordinator

• Name: Nofar Moshe
• Telephone: 0505909769
• Email: nofar@altnoy.com
• WhatsApp: 0505909769

Publication of this statement

This accessibility statement was last updated on March 28, 2023.